Returns & Exchanges

At KPOP Online Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unopened packaging. Please note that opened albums and merchandise with broken seals are not eligible for return due to the inclusion of collectible components.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and photos of the items you wish to return.

• 2.
  Secure Packaging

  Carefully pack the items in their original shipping box, ensuring that all posters, photocards, and inclusions are present and undamaged.

• 3.
  Ship the Item

  Affix the provided return label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods to verify their condition, we will process your refund to the original payment method within 5-7 business days.